Return & Return Policy/退货&退货条款

退货&退款政策 | Return & Refund Policy

> 一、适用范围 

> 1. 本条款仅适用于非定制、非促销清仓类的常规植物商品。 

> 2. 种子、耗材、花盆等非活体商品按普通电商规则处理。 

>   

> 二、退货条件 

> 出现以下质量问题可申请退货退款： 

> - ✅ 植物严重病虫害（需提供清晰照片/视频） 

> - ✅ 根部腐烂或主干断裂 

> - ✅ 发货错误（品种/数量不符） 

> - ❌不包含：运输后轻微落叶、缓苗期黄叶、客户养护不当导致的损伤 

>   

> 三、流程及时限 

> 1. 签收后48小时内：上传问题凭证至客服渠道（照片+视频） 

> 2. 客服审核：24小时内反馈结果（必要时要求视频连线查验） 

> 3. 退货寄回：审核通过后，按客服指定物流退回（到付拒收） 

> 4. 退款处理：收到退回商品后3个工作日内，原支付路径退款 

>   

> 四、特殊条款

> - 🚫 活体植物不退换：理性下单植物的特殊性售出不退不换。 

> - 🌧️ 天气免责：高温>35℃/低温<0℃地区，建议暂停购买，强制发货不售后 

> - 🌿 退款优先原则：质量问题优先退款，无需退回植物（环保处理）

> -❤️植物是生命体，运输后需1-2周缓苗，请给它一点时间恢复生机！

⚠️ 植物退货核心注意事项

1. 证据规范： 

要求客户拍摄*未拆箱完整包裹视频 → 开箱过程视频 → 植物近景照片（重点拍摄问题部位）

Return & Refund Policy | Return & Refund Policy

> 1. Scope of application

> 1. This clause only applies to regular plant products that are not customized and not promotional clearance.

> 2. Seeds, consumables, flower pots and other non-living products are handled according to ordinary e-commerce rules.

>

> 2. Return conditions

> You can apply for a return and refund if the following quality problems occur:

> - ✅ Severe plant diseases and insect pests (clear photos/videos must be provided)

> - ✅ Root rot or trunk break

> - ✅ Wrong delivery (variety/quantity does not match)

> - ❌Excluded: slight leaf fall after transportation, yellow leaves during the seedling period, and damage caused by improper maintenance by customers

> III. Process and time limit

> 1. Within 48 hours after signing: upload the problem certificate to the customer service channel (photo + video)

> 2. Customer service review: feedback the result within 24 hours (require video connection verification if necessary)

> 3. Return and send back: after passing the review, return it according to the logistics specified by the customer service (rejection of cash on delivery)

> 4. Refund processing: within 3 working days after receiving the returned goods, the original payment path will be refunded

>

> IV. Special Terms

> - 🚫 No returns or exchanges for living plants: Order rationally for the special nature of plants. No returns or exchanges after sale.

> - 🌧️ Weather exemption: In areas with high temperatures >35℃/low temperatures <0℃, it is recommended to suspend purchases, and no after-sales service will be provided for forced shipments

> - 🌿 Refund priority principle: Priority refund for quality issues, no need to return plants (environmentally friendly treatment)

> -❤️Plants are living organisms, and it takes 1-2 weeks for seedlings to recover after transportation. Please give them some time to recover!

⚠️ Core considerations for plant returns

1. Evidence specifications:

Require customers to shoot *unboxed complete package video → unboxing process video → close-up photos of plants (focus on the problem parts)