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Terms of Service/服务条款
🌿 windwardplant国际购 | 服务须知
✨ *下单即视为同意以下条款，守护每株跨越山海的小生命～*
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一、植物宝宝の旅程
1. 鲜活特性
- 植物是生命体！运输中可能出现轻微折叶、黄叶（属正常损耗），完美主义者慎拍。
- 发货前会拍摄实拍图，介意个体差异可私聊客服确认。
- 植物是生命体，运输后需1-2周缓苗，请给它一点时间恢复生机
2. 国际物流
- 🌐 直邮全球（禁运国除外），清关时间≈7-20天（受海关政策影响）。
- 包裹全程带保温箱+透气孔，但极端天气仍可能导致损伤（我们会主动延期发货）。
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二、责任分界点
✅ 我们负责
- 错发/漏发（签收后24h内凭开箱视频反馈）。
- 植物签收时已死亡（需当场拍照）。
❌ 无法负责
- 签收后因养护不当导致的损伤（光照/浇水/冻伤/虫害）。
- 清关延迟或被扣（请提前了解本国植物进口政策！）。
三、售后绿色通道
🆘 有问题这样做
1. 立刻拍照/视频！记录包裹外观+植物状态。
2. 戳客服👉windwardplant@gmail.com小助手（中英双语），48小时内回复。
3. 售后时效：签收后72小时内反馈有效！
💸 退款规则
- 死亡/错漏：全额退款或补发（免运费）。
- 轻微损伤：补偿优惠券（养护金）。
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四、重要说明
⚠️ 特殊品种需检疫证书？下单前私聊确认！
⚠️ 拒收包裹需承担国际退件运费（肉痛警告）！
⚠️ 遇节假日/天气灾害，发货自动顺延（主页会公告）。
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🌱 Final Tip：植物是慢生活伙伴，请给它适应新家的时间～
👉 条款更新于2025.7.7 | 最终解释权归windwardplant所有
五、法律合规：
- 管辖法律：中国人民共和国
🌿 windwardplant International Shopping | Service Notice
✨ *Placing an order is deemed to be an agreement to the following terms and conditions, protecting every little life that crosses mountains and seas~*
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I. The Journey of Plant Babies
1. Freshness
- Plants are living organisms! Slightly folded leaves and yellow leaves may occur during transportation (normal loss), so perfectionists should be careful when purchasing.
- Actual photos will be taken before shipment. If you mind individual differences, you can privately chat with customer service to confirm.
- Plants are living organisms. They need 1-2 weeks to grow after transportation. Please give them some time to recover.
2. International Logistics
- 🌐 Direct mail to the world (except for embargoed countries), customs clearance time ≈ 7-20 days (affected by customs policies).
- The package is equipped with an insulated box + vents throughout the journey, but extreme weather may still cause damage (we will take the initiative to postpone delivery).
2. Responsibility dividing point
✅ We are responsible
- Wrong delivery/missing delivery (feedback with unpacking video within 24 hours after signing).
- Plants are dead when signed (photos must be taken on the spot).
❌ We are not responsible
- Damage caused by improper maintenance after signing (light/watering/frostbite/insect pests).
- Customs clearance delay or detention (please understand your country's plant import policy in advance!).
3. After-sales green channel
🆘 Do this if you have any problems
1. Take photos/videos immediately! Record the appearance of the package + the status of the plant.
2. Click the customer service 👉windwardplant@gmail.com assistant (Chinese and English), and reply within 48 hours.
3. After-sales time limit: feedback is valid within 72 hours after signing!
💸 Refund rules
- Death/error: full refund or reissue (free shipping).
- Minor damage: compensation coupon (maintenance fund).
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IV. Important Notes
⚠️ Special varieties require quarantine certificates? Confirm in private chat before placing an order!
⚠️ International return shipping costs must be borne by those who refuse to accept the package (painful warning)!
⚠️ In case of holidays/weather disasters, delivery will be automatically postponed (announcement will be made on the homepage).
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🌱 Final Tip: Plants are slow-living partners, please give them time to adapt to their new home~
👉 Terms updated on 2025.7.7 | The final right of interpretation belongs to windwardplant
V. Legal Compliance:
- Governing Law: People's Republic of China